Refund policy

We take great pride in the quality of each and every one of our products and want you to be 100% satisfied with your purchase from Pet Dreams. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We gladly accept returns for items that are unused, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.

We do not credit items that are returned used, missing the original packaging or return shipping unless it is a Pet Dreams error.

Submit a Return Request

To start a return, sign into your account and submit a return request from the order status page.

1. Sign in to your account:

    1. In the "Email" field, enter your email address, and then click "Continue".

    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

    3. Go back to the online store and then enter the six-digit verification code.

2. Click "Request return" for the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click "Request return".

If your return is accepted, we’ll send you instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@petdreams.com. 

Buy with Prime Orders

Some Buy with Prime orders are eligible for return. Click here to start the return process for Buy with Prime orders. For more information on the return policy for Buy with Prime orders, see About Our Returns Policies.

Exchanges 

All exchanges must be obtained through the original place of purchase. 

The easiest and fastest way to exchange your product is to return it, and once the return is accepted, make a separate purchase for the new item.

Refunds

All refunds must be obtained through the original place of purchase.

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@petdreams.com.

Product Guarantee 

Our dog bedding is guaranteed against manufacturing defects. If your product has a manufacturing defect, we will be happy to send you a replacement or refund. We do not give refunds for damages caused by dogs.

Please email a photo of the damaged item with a copy of your receipt to hello@petdreams.com. We will send you a replacement and return shipping label.