Shipping policy
We have partnered with Amazon to fulfill all Pet Dreams orders, giving you access to Amazon's trusted fulfillment network with fast, reliable shipping.
Order Processing
Orders are typically processed within 3–5 business days after they are placed.
Please note that processing time is separate from shipping transit time.
Shipping Rates
We are pleased to offer free shipping on all U.S. orders.
Shipping Destinations
We currently ship to addresses within the United States only.
We do not guarantee delivery to freight forwarders, reshipping services, or other third-party forwarding addresses.
Delivery Estimates
Delivery times vary depending on the destination and carrier. If delivery estimates are displayed at checkout, they are provided for convenience only and are not guaranteed. Delays may occur due to carrier issues, weather, high shipment volume, holidays, or other factors outside our control.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can also track your shipment through the order status page linked in your order email.
Split Shipments
Some orders may ship in more than one package. If this happens, you may receive separate tracking numbers and your items may arrive on different days.
Address Accuracy
Please make sure your shipping address is complete and accurate before submitting your order. We are not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete shipping information entered at checkout.
Order Cancellations
Because orders are transmitted to our fulfillment network quickly after they are placed, we cannot guarantee that cancellations can be made once an order has been submitted.
If you need to request a cancellation, please sign into your account and submit a cancellation request from the order status page. We will do our best to help, but cancellations cannot be guaranteed.
Delivery Delays
While we make every effort to ensure timely delivery, we are not responsible for shipping delays caused by carriers, severe weather, high shipment volume, holidays, or other circumstances outside our control.
Marked as Delivered but Not Received
If your tracking shows that your package was delivered but you cannot locate it, please check around your delivery area, ask household members or neighbors, and allow 24 hours in case the package was marked delivered early by the carrier.
If you still cannot locate the package, please contact us at hello@petdreams.com within 5 business days of the delivery scan, and we will do our best to assist.
Undeliverable or Refused Packages
If a package is returned as undeliverable due to an incorrect address, failed delivery attempts, or refusal by the recipient, we reserve the right to deduct any return shipping costs from the refund, where permitted by law.
Questions
If you have any questions about your shipment, please contact us at: